Introduction
At onlygains.ai, we respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and use our AI-powered fitness coaching services via WhatsApp and our web platform, regardless of where you visit from. It will also tell you about your privacy rights and how the law protects you.
Information We Collect
We collect several different types of information for various purposes to provide and improve our services to you:
- Account Data: Name, email address, phone number, and authentication information collected through Clerk (our authentication provider).
- Profile Data: Your fitness goals, height, weight, age, fitness level, activity level, workout preferences, dietary restrictions, medical conditions, allergies, and other relevant health and fitness metrics.
- Fitness Data: Workout logs, exercise data, sets, reps, weights, duration, and performance metrics.
- Nutrition Data: Meal logs, food intake, calorie tracking, macronutrient information, and dietary preferences.
- Assessment Data: Initial assessments, daily check-ins, weekly reviews, and monthly progress assessments.
- Progress Data: Progress photos, body measurements, weight tracking, and other fitness-related measurements.
- Communication Data: Messages exchanged through our WhatsApp coaching interface, chat history, and support communications.
- Payment Data: Billing information, payment method details, and transaction history processed securely through Razorpay (we do not store full payment card details).
- Usage Data: Information on how you use our services, including workout completion rates, engagement metrics, feature usage, and interaction patterns.
- Technical Data: IP address, browser type, device information, operating system, timezone settings, and other technology identifiers on the devices you use to access our platform.
- Analytics Data: Website usage patterns, page views, click-through rates, and user behavior analytics collected through Microsoft Clarity and other analytics tools.
How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our AI fitness coaching services
- Generate personalized workout and nutrition plans based on your goals, preferences, and progress
- Deliver coaching communications and reminders via WhatsApp
- Process and track your fitness activities, nutrition intake, and progress
- Analyze your progress and provide insights, recommendations, and feedback
- Adapt and update your plans based on your performance and feedback
- Process payments and manage your subscription
- Prevent fraudulent transactions and ensure platform security
- Communicate with you, including sending service updates, reminders, and marketing messages (with your consent)
- Provide customer support and respond to your inquiries
- Improve, enhance, and develop new features and services
- Understand and analyze how you use our services to optimize user experience
- Comply with legal obligations and enforce our terms of service
AI Processing and Data Analysis
Our service uses artificial intelligence and machine learning technologies to analyze your workout data, nutrition logs, communication patterns, progress metrics, and other fitness-related information. This processing helps us provide personalized coaching guidance, workout and nutrition plan generation, recommendations, and feedback tailored to your individual needs and goals.
The AI systems are designed to improve over time based on your interactions and feedback. We maintain high standards of data security and confidentiality during this processing. While we use anonymous, aggregated data to improve our AI models and service quality, your personal information remains protected and is not used to train our systems without proper anonymization.
Third-Party Services We Use
We use trusted third-party service providers to help us operate our business and deliver our services:
- Clerk: Authentication and user account management. Clerk processes your login credentials and account information in accordance with their privacy policy.
- Razorpay: Payment processing for subscriptions and purchases. Razorpay handles payment transactions securely and in compliance with PCI-DSS standards. We do not store your full payment card details.
- WhatsApp / MSG91: Messaging platform for delivering coaching communications, reminders, and support. Your messages are subject to WhatsApp's own privacy policy and terms. MSG91 facilitates WhatsApp Business API integration.
- Microsoft Clarity: User behavior analytics to understand how users interact with our website. Microsoft Clarity collects anonymous browsing data including mouse movements, clicks, scrolling, and page navigation patterns.
- Cloud Hosting Providers: We use cloud infrastructure providers to host and store your data securely with encryption and backup systems.
These third-party services have their own privacy policies governing how they handle your data. We encourage you to review their privacy policies to understand their practices.
Data Sharing and Disclosure
We may share your information with:
- Fitness Coaches: If you subscribe to a Coach Managed Plan, your assigned human coach will have access to your profile data, fitness logs, nutrition data, progress information, and communication history necessary to provide personalized coaching services. Coaches are bound by confidentiality agreements.
- Service Providers: We share data with third-party service providers (listed above) who help us operate our business and administer activities on our behalf, such as payment processing, data analysis, customer support, and messaging services.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or others.
We do not sell your personal information to third parties for marketing purposes. We do not share your data with advertisers or data brokers.
Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers with encryption at rest and in transit. We use industry-standard security protocols and regularly update our security measures.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Data Retention
We retain your personal data for as long as necessary to provide our services to you and fulfill the purposes outlined in this Privacy Policy. We may retain certain data for longer periods if required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes. When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal or regulatory purposes.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal data and receive a copy of the data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal and contractual obligations)
- Restriction: Request restriction of processing of your data in certain circumstances
- Portability: Obtain a copy of your data in a structured, machine-readable format
- Objection: Object to processing of your data for certain purposes
- Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We use Microsoft Clarity, a user behavior analytics tool that helps us understand how users interact with our website. Microsoft Clarity collects data about your browsing behavior including:
- Mouse movements, clicks, and scrolling
- Pages visited and navigation between pages
- Browser information and device characteristics
- Time spent on pages and interactions with page elements
This data is collected anonymously and is used to improve our website's user experience. Microsoft Clarity may store and process this data in accordance with their privacy policy, which can be found at Microsoft Clarity's Terms and Privacy.
Children's Privacy
Our services are not intended for use by individuals under the age of 16 without parental consent. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Material changes will be communicated to you via email or through our platform.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: me+legal@chaitanyagiri.in
Address: Chaitanya Information Technologies, GROUND FLOOR, Ward No 16,
PALIKA ROAD, SHANTI NAGAR, Durg,
CG, India 490021